Practical Solutions
Workplace
Services
Our first impression must be remarkable, and our last impression must be memorable
Reception & Guest Services
You get one shot at making a first impression. Therefore, don’t dull your sparkle.
At CMS, we aim to sparkle at every opportunity. Whether we’re meeting and greeting a prospective customer, supporting an internal customer or simply taking a phone call – we aim to shine in each moment. By subscribing to the “hire the smile and train the brain” philosophy, our trained, highly presentable professionals make a memorable and favorable first and everlasting impression.
Switchboard & Helpdesk Services
Operating in a helpdesk or switchboard environment requires more than phone or chat skills – it requires a deep understanding of how to satisfy a customer’s needs.
At CMS, we understand the importance of human interaction throughout each customer touchpoint. To assure we exceed your expectations and enable your business to thrive, we train our talent to shine in each of those touchpoint moments. Technically savvy and professionally polished, our helpdesk and switchboard operators will enhance your customer connections and create positive outcomes.
Switchboard & Helpdesk Services
Operating in a helpdesk or switchboard environment requires more than phone or chat skills – it requires a deep understanding of how to satisfy a customer’s needs.
At CMS, we understand the importance of human interaction throughout each customer touchpoint. To assure we exceed your expectations and enable your business to thrive, we train our talent to shine in each of those touchpoint moments. Technically savvy and professionally polished, our helpdesk and switchboard operators will enhance your customer connections and create positive outcomes.
Conference Room & Shared Space Management
While our people make the greatest impression, the environments they management are equally as impressive. Highly presentable and impeccably maintained conference rooms and office spaces enhances your employees and customers experience with your brand. From lighting to lint, we pay attention to the details that matter.
Event Planning and Management
When you’re looking to host or sponsor an event, CMS has you covered. From Celebrations to Promotions to Commemorations, our events support team will create successful experiences assured to produce a buzz. From strategy to execution and everything in-between, the CMS event planning team is your go-to events partners.
Our services include:
- Strategy Development
- Conducting research
- Creating an event design
- Site procurement
- Arranging for food, decor and entertainment
- Planning transportation to and from the event
- Sending invitations to attendees
- Arranging any necessary accommodations for attendees
- Coordinating the activities of event personnel
- Supervising at the site
- Conducting evaluations of the event
Event Planning and Management
When you’re looking to host or sponsor an event, CMS has you covered. From Celebrations to Promotions to Commemorations, our events support team will create successful experiences assured to produce a buzz. From strategy to execution and everything in-between, the CMS event planning team is your go-to events partners.
Our services include:
- Strategy Development
- Conducting research
- Creating an event design
- Site procurement
- Arranging for food, decor and entertainment
- Planning transportation to and from the event
- Sending invitations to attendees
- Arranging any necessary accommodations for attendees
- Coordinating the activities of event personnel
- Supervising at the site
- Conducting evaluations of the event
Concierge Services
Experts at creating memorable experiences for our clients discerning customers, guests and staff, CMS concierge services’ team takes concierge services to new heights. From on-site professionals supporting your guests and staff, to discrete lifestyle executive concierge services, our resourceful and connected concierge pros get things done!
Today’s office buildings, which have traditionally been designed and maintained for the 9-5 lifestyle, are updating their infrastructures and lifestyle offerings to meet the work/life needs so that their tenants and employees have workplace environments that support engagement and connectivity.
Fully connected living is in vogue, and here to stay. Beyond expecting technology-driven, inspired, collaborative work spaces, employers today seek hospitality-infused services with all-inclusive amenities to create optimal on-site work/life experiences. It’s how it is – and CMS has the know-how to transition traditional lobbies into concierge lobbies.